Shipping & Delivery
Last updated: 15 August 2026
Where we ship
United States only. We ship to all 50 states and to US territories served by our carriers. We do not currently ship internationally. We cannot ship to freight forwarders.
Where we ship from
Orders are picked, packed and dispatched from our fulfilment partner’s warehouse in Dayton, New Jersey.
Cost
Order type
Shipping cost
One-time purchase ($97)
$9.99
Monthly subscription ($87/mo)
Included
3-month plan ($247)
Included
6-month plan ($466)
Included
Shipping is shown as a separate line at checkout before you pay. Any applicable state sales tax is calculated and displayed at checkout.
How long it takes
Processing: orders placed before 12:00 ET on a business day are usually dispatched the same or next business day. Orders placed at weekends or on US public holidays are dispatched on the next business day.
Transit: Standard Ground, typically 2–7 business days depending on distance from New Jersey. Alaska, Hawaii and US territories take longer.
Total: most customers receive their order within 3–8 business days of ordering.
These are estimates, not guarantees. Carrier delays, weather and peak periods can extend them.
Tracking
You will receive a dispatch email with a tracking number as soon as your parcel leaves the warehouse. Tracking can take up to 24 hours to show movement.
Subscription deliveries
Subscription orders are created and dispatched automatically on each renewal date. Update your delivery address in the subscription portal at least 3 days before your renewal date — once an order has been dispatched we cannot redirect it.
Address accuracy
Please check your delivery address carefully. We are not able to refund orders lost because of an incorrect or incomplete address supplied at checkout, though we will always try to help recover the parcel.
Undeliverable and returned parcels
If a parcel is returned to us as undeliverable, we will contact you. We can reship it once you have paid a new shipping charge, or refund the product price less the original shipping cost.
Problems
Email support@k11.co with your order number. See also Refunds & Returns.